Privacy Policy

As with all shopping websites, we collect personal information from you when you shop online. We use this information to make your shopping experience as easy as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions. The information we collect includes your name, your email address (so we can email your order confirmations, delivery delays, offers etc.) The billing/shipping addresses and a telephone number (we’ll only call if we have a delivery problem or to talk to you about your order).

Your credit card information is not stored by us (you can only pay through the PayPal or Worldpay websites) and we only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured page. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.


We will never pass on your details to third parties for marketing purposes - full stop! The only time we may share some of your information with others is: with the knitter who is making your order, and only then if they are sending the item directly to you, fraud prevention and detection agencies, or delivery companies that we use to process your orders. In these instances, we provide them with only the information they need. Or in the unlikely event that our business assets are ever sold to or purchased by another company. (Our records are part of our business).

If you have questions about your personal data or our privacy policy, please contact If you do not wish to receive any further information from us, please contact us by email or post. Please ensure you include your full name and address as well as your account number if applicable.